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20-Point Appraisal Program

The IADA's 20-Point Appraisal Program establishes standards that assure quality control for all customers of IADA members, and in addition furthering vehicular safety standards. In making an appraisal, every IADA member will:

Prepare a detailed appraisal utilizing knowledgeable and experienced personnel. Give proper identification of vehicle including VIN, year, make, model, body style, and list of equipment. Describe condition of vehicle. List unrelated damage. Provide description or picture of point of impact. Stipulate accurate time allowances on all items to be repaired or replaced. Consider replacement allowances only when parts cannot be economically or properly repaired. Consider the use of L.K.Q. parts, where applicable, when a savings can be realized. Recommend the use of recycled or after-market parts when applicable. Remove overlap on related operations. Identify betterment or depreciation when applicable. Recommend appearance allowances when applicable. Consider plastic and vinyl damage repair where practical. Report related towing and storage charges. Upon request, show A.C.V. and salvage figures on all vehicles considered to be Borderline or Total Loss. Obtain agreement with repairer unless instructed otherwise by customer. Reinspect any hidden or additional damage and document as necessary. Maintain a quality control program which includes field reviews of appraisers. Pursue an ongoing training program involving new design changes and repair procedures. Conduct all business in a professional manner.

Code Of Ethics

This is a pledge taken by every IADA member to ensure complete objectivity, fairness, and integrity. Each IADA member shall:

Conduct himself or herself personally and professionally as an automotive property damage appraiser in such a manner as to inspire public confidence by fair and honorable dealings; Approach the appraisal of damaged motor vehicles or other property without prejudice against or favoritism toward any party involved for the purpose of making fair and impartial appraisals; Disregard any efforts on the part of owners, repairers, insurance personnel, third party administrators, attorneys, or others to influence his or her appraisals in any way in the interest of parties involved; As a general practice, prepare an independent appraisal of damage; Uphold the integrity of the Association, and be in every way consistent with honest policy to enhance its position with the public, the insurance industry, and the automotive repair business; Employ only the most competent assistance available in carrying on the independent automotive damage appraisal profession; At all times maintain a fiduciary relationship with clients.

Membership Standards

All IADA members must successfully pass a comprehensive background investigation and on-site review. Investigative screening verifies education/training, work experience, financial responsibility, past or present criminal activity, existence of conflicts of interest, and client service satisfaction. The on-site review focuses on the applicant's automotive damage assessment and administrative skills. There are several requirements mandated to maintain membership in the organization, including abiding by its Code of Ethics and Bylaws, compliance with the 20-point Appraisal Program, Service Time Standards, and attending one of three yearly IADA educational functions.

Service Time Standards

IADA's standard service practices are:

Capability to receive assignments 24 hours a day. Contact vehicle owner within 24 hours of assignment. Vehicle inspection within 48 hours. Status to assignee, if unable to inspect within 48 hours. Completed appraisal/report to assignee within 72 hours.

IADA's on-going program features:

20-Point Appraisal Program Code of Ethics Membership Standards Service Time Standards Many Types of Appraisal Central Billing Plan Highly Trained Appraisers More Than 300 Service Locations Computerized Appraisals We can accommodate most any specialized service guidelines you may have.

OUTSOURCING SERVICES

Available at most locations:

Audit Team Assistance (material damage claims) Catastrophic Assistance (wind/hail/flood) Physical Damage Appraisals Classic, Antique, Special Interest Auto Valuations Daily Rental Car Management Assistance Damage Inspections/Repair Cost Appraisals Diminution of Value Opinion Reports Estimate (desk) Reviews/Audits Service Fire Cause and Origin Investigations Lease End Condition Inspections Local Market Valuations Low Impact Photography Mechanical Defect Investigations Mechanical Warranty Inspections Reinspections (DRP/PPO) Total Loss Settlement and Salvage Disposal Assistance Vendor/Single Interest Condition Appraisals 24 Hour Over-the-Road Truck and Cargo Claim Assistance Vehicle, Equipment, and Property Classifications: Private Passenger and Commercial Automobiles Trucks and Trailers (heavy-duty over-the-road) Ambulances/Fire/Emergency Vehicles Buses and Mass Transport Equipment Construction, Agricultural Machinery, and Equipment Motorcycle/Snowmobile/ATV/Personal Watercraft Recreational Vehicles (travel trailers - motor homes) Boats and Motors (small craft to 35') Aircraft Residential Structures Commercial Structures Personal Property

CENTRAL BILLING

For your convenience, all invoices can be paid with a single monthly payment

IADA offers a central billing service whereby companies using services provided by our members frequently can make a single payment to IADA, who then distributes the funds to the members involved.

Unless you make arrangements for central billing, the normal method is for you to make payment to our individual member companies for their services, mailing each check to the individual member's address printed on their invoice.

Under central billing, you would make a monthly payment to IADA for invoices from all our member offices that provided service to you that month. Under central billing, your postage expense, number of checks, record keeping time, and year-end reporting would be minimized.

For more information on our central billing system, or to initiate using this service, please contact IADA Headquarters at 800-369-IADA, Federal ID #34-0967203, or send e-mail to John D. Williams Sr.

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